Improving Individual and Organizational Performance

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Interpersonal Skills

Your interpersonal skills can be the difference between success and failure at work.  Interpersonal skills are critical in today’s world for success.  It is about how you present yourself to others through effective communication and managing in different or challenging situations.  Developing good interpersonal skills is the key to success in many areas of life, not just the workplace.  Individuals who have good interpersonal skills are more likely to be promoted, get the job they want, and influence those around them so that they can better achieve their goals and objectives.  HRCA provides tools and resources to help you identify and understand how to build YOUR interpersonal skills so that you achieve what you want to achieve more readily in your personal and work life.


Interpersonal skills are also a critical component for building teams and enhancing cross-functional relationships.   Successful workplace relationships don’t just happen and in today’s world, much of the work that is done requires cross-functional interactions.  HRCA provides several courses in the INTERPERSONAL SKILLS arena to help you develop your personal power so that you can achieve even better professional success.



Interpersonal Skills Training and Development

This program can be a 1, 2 or 3-day training course.  The goal of this program is to help training participants learn to improve their professional communication style and their image so that they can utilize their skills to influence others more effectively.  Participants take an assessment instrument (the number of instruments varies depending upon a program’s length) to evaluate their style and strengths in various interpersonal areas.  The program focuses on various components of interpersonal success such as:


  • management of conflict
  • understanding the role of perception
  • having the right attitude
  • assertiveness
  • listening strategies
  • influencing skills
  • effective communications skills
  • understanding and working with different personality styles


In some programs, the Myers-Briggs Type Indicator (MBTI©) is used to improve participants’ understanding of style and management of different personality styles.


Interpersonal Skills training is conducted on-site for groups of technical professionals or for groups of non-technical professionals.  The goals of the Interpersonal Skills programs are tailored to meet the needs of the participants.  Technical professionals see the world differently than do non-technical professionals.  In the INTERPERSONAL SKILLS FOR TECHNICAL PROFESSIONALS program, the focus is on how to work more harmoniously and effectively with non-technical professionals.


Both Interpersonal Skills programs improve communication, conflict management, assertiveness and understanding of others but the focus of the materials is based on the makeup of the training audience and the goals of that audience.

Norma Brecker, Ph. D. | 502 Salem Street, Paramus, NJ 07652